I ran into a problem yesterday after two months of no-problems -CS3 just refused to startup on my WinXP laptop. We’re just four days into a huge, never-been-done-here effort, but we’re making good progress. I know that it’s frustrating to hit any delays, and we greatly appreciate your patience. (There’s no need to call them, as phone support is not available for the beta.) If volume license, approximately how many CS2 licenses do you own?:Ĭustomer service says they’ll turn things around in 48-72 hours.Are you a CS2 single or volume license customer? (Y or N):.Email address in the subject line (a weird eRoom quirk, but without it we can’t reach you).

If you’re still having problems with serial numbers and CS3, please send mail to Important: in order to handle the process efficiently, your email needs to contain the following info (I suggest copy/paste): We’re working to make the instructions harder to miss. Many are typing their CS2 numbers into CS3, then complaining that it doesn’t work.

A lot of people aren’t reading the instructions on the Labs site.

Again, we’re working to make this clear on the serial number acquisition page. That makes total sense, except that the serial number is actually 24 digits long! That is, you need to get your serial number from your product materials ( tips here).

Some people are typing in the 20-digit serial number that’s visible in the CS2 About box.

If you’re a licensing customer, please send mail to so that we can follow up with you (see details below).

Licensing customers have been in bit of a bind: even though they’re authorized to use a CS2 serial on multiple machines, the beta site is configured to issue serials that can be activated on only two machines.

Unfortunately this bit quite a few people trying to obtain CS3 serials.

On Friday we discovered that a small percentage of the more than 3,000 product combinations that include Photoshop weren’t in the authentication list.We continue to receive inquiries about Photoshop CS3 beta serial numbers.

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